What are you hours and how do I contact you?
What are your rates and method of Billing?
Why doesn't someone return my call immediately?
What are you hours and how do I contact you?
Our phones are answered from 7:00 AM to 7:00 PM Monday through Friday, and at least from 7:00 AM till 12:00 noon on Saturday, these Saturday hours are extended until 7:00 PM during extreme weather situations. Business phone lines are (423) 479-8177, and Fax Number is (423) 478-1737, the Fax number also has a voice messaging option if you need to leave me an after hours message, and is also checked periodically during weekends, and periods of extreme weather in the event of an emergency situation.
What are your rates and method of Billing?
Our weekday rates are $60.00 per hour with a one hour minimum charge, plus parts used. Weekends are $80.00 per hour, beginning at 5:00 PM on Friday until the end of business Saturday. We do not charge extra diagnostic fees as has become a recent trend in service businesses. We do not send out statements with the exception of pre-arranged accounts with certain businesses, and property management companies. If you are an individual, please do not put my service person on the spot by asking him to bill you. That is not a decision that he has any control over. I have made a commitment to charge you only for the time actively involved with making your service call, you are not charged for travel time, to or from the job, your parts mark-up will be one of, if not the lowest in the area. No one gets a commission off of the parts sold to you so there is no advantage in selling you things you do not need. Since I have made a commitment to Give you fair pricing, courteous service, and the respect you deserve as a consumer, please do not insult our intelligence with the old "MY WIFE IS GONE WITH THE CHECKBOOK" story. Please be prepared to pay when service is rendered. You will be informed before any parts are installed on your unit and you will be aware of the estimated charges well before the invoice is handed to you, that way you are ultimately in control of how much the service call will cost.
If you manage or own over 25 rental properties please feel free to contact me and I will certainly be glad to discuss payment options, (preferably weekly billing), and possible rate adjustments depending on the size of your account, all of course based on an exclusive service agreement.
Why doesn't someone return my call immediately?
As much as we would like to, all calls cannot be returned immediately. Primarily because of the nature of the job, often when your service man is paged to notify him of a new service order he may be in the middle of another call, he may be crawling underneath the home of someone else, he may be just taking a lunch break, but believe me your call is as important to that service man as it is to you. Mainly because that is how he feeds his family. The people that work for me are not employees, they are paid by the job not by the hour. This has several advantages for you the homeowner:
1. Have you ever been watching someone work on your house and thought to yourself that your kid would walk faster to the electric chair than that service man walks to his truck for the fiftieth time during a service call? That is because he is paid by the hour, the longer he takes to complete the call the more money he makes for being there, whether he accomplishes anything during that time or not. With my system the more calls a service man can complete in a day the more money he can make, so the most important thing we can do is complete your job as quickly and as accurately as possible so we can get on to the next job.
2. If he is in a hurry isn't he more likely to mess up my job?, you might ask. Not likely, because my way of doing things also has another safety valve built into it. If the service man has to return to a service call he is not paid for the return trip if it is within 30 days. So again I stress the most important thing we can do is complete your job as quickly and as accurately as possible so we can get on to the next job.
3. Since my people are paid by the job, at a pre-arranged price, it is easier for me to calculate my costs for service, metal work, duct repairs and installations, allowing me to use flat rate pricing on many types of work and saving you money. This system also lets me tell you up front how much a job will cost without having to watch and worry as the clock ticks away.
Our goal is to answer each call in the order it is received and to at least return all calls on the day it is received. Of course there are times of the year that we may be backed up for several days in advance. If that is the case you will be notified during your initial phone call that there is a waiting list and you are encouraged to try other reputable companies if your need is immediate.
The only time that a call is handled out of the order it is received is if we have more than one call in a particular area, it is then of course only reasonable that we try to take care of all we can while we are in a particular neighborhood, so don't get discouraged we might be doing a call at your neighbor's house, if so you're next.
If you have a problem, a question, or a comment, please direct them to me, Jim Tallent. My name is the company name and since I intend to make Cleveland my home permanently it is important to me that I don't have to hide from anyone when I go shopping or to the movies with my family. My goal is your satisfaction, it is of course impossible to make everyone perfectly happy, (some folks can't be satisfied), but I will do all in my power to live up to any promises I have made to you. I can be reached through the Office telephone lines or my e-mail address is jimsheating@gmail.com
Whatever parts are used on your unit for repair or whatever the standard parts warranty is on your new unit, we try to match the parts warranty with a labor warranty of our own for the same amount of time. In general if you buy a motor from us and the manufacturer backs that motor for one year we will also back our labor (on that part) for the same amount of time. If you buy a new unit and it has a five year parts warranty we will back it with the same five years of labor warranty, against mfr. defects and defects in workmanship. We can't be responsible if you drop a hammer through your A/C unit!!!! Additional extended warranties are also available on all new units that can extend your warranties up to 10 years, but we will let you know what that extended warranty is costing you and let you make the final decision, instead of just adding it in and letting you think it is free like some of the other guys.